Support

Frequently Asked Questions

Does FreeFlow produce its own E-Bikes?

No, we are an E-Bike module manufacturer. Our system cannot be retro fitted to a bike

Which bike brands offer the FreeFlow Technologies E-Bike system?

Brands will be coming into the market as early as spring 2022 and ramping up from there. Brand offerings will be placed on here but for now we can say that they will be gravel bikes, mountain bikes, hybrids and commuting bikes.

Which system variants does FreeFlow Technologies offer?

Our system will be tuned to the brand and the style of bike they will be putting it on, this is one of the great features of our system and its flexible and modular design.

Which parts of the FreeFlow Technologies drive system can riders repair themselves?

The simplicity of the FreeFlow ETS E-Bike mid drive system is that it can be serviced by any authorised FFT service centre. Parts are next day to 48 hour delivery.

Is there an alternative replacement battery for the FreeFlow Technologies E-Bike system?

Freeflow offers battery extenders in a number of sizes. Take a look in our website store above or contact the bike shop where you purchased your FreeFlow equipped E-Bike.

Is there an alternative charger for the FreeFlow Technologies E-Bike system?

Using any other charging device will void all warranty of the system.

What warranty periods apply to the FreeFlow Technologies E-Bike system?

FreeFlow has a three-year manufacturer’s warranty with all components of its system. Should an issue arise with your system, please go back to the store in which you purchased the bike.

Which riding modes does the FreeFlow Technologies E-Bike System offer?

This is dependent on the battery size the bike brand has installed. Please reference the owner’s manual for your bike or contact us directly for more information.

What riding range does the FreeFlow Technologies E-Bike System offer me?

This is dependent on the battery size the bike brand has installed. Please reference the owners-manual of your bike for more information or contact us directly for more information.

How long does it take to charge the battery?

Charging time for 50% charge Charging time for 100% charge
Cell Wh 252 1 – 2 hrs 4 hrs
Cell Wh 387 1 – 2 hrs 5 hrs

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